Terms of Service

Welcome to Citation Nest.

These Terms of Service (“Terms”) govern your access to and use of the Citation Nest website and the services offered through it.

By accessing our website, requesting a quotation, placing an order, purchasing a service, or otherwise using Citation Nest services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Citation Nest

Citation Nest provides digital marketing and online business services for clients worldwide.

Our services may include, depending on the service purchased:

The exact scope of work depends on the service selected and the requirements communicated at the time of purchase.

2. Acceptance of Terms

By placing an order or using our services, you confirm that:

If you are ordering on behalf of a company or another organization, you confirm that you have authority to accept these Terms on its behalf.

3. Orders and Service Scope

Each service is provided according to the description, package, quotation or agreed scope associated with your order.

Before starting work, Citation Nest may require information such as:

Failure to provide required information may delay the start or completion of an order.

Additional work outside the agreed scope may require a separate order or additional payment.

4. Client Responsibilities

You are responsible for providing accurate, complete and up-to-date information.

For citation and local SEO services, you are responsible for ensuring that the business information supplied to Citation Nest is legitimate and that you are authorized to represent the business.

You must not provide information that:

Citation Nest may refuse to process an order where the requested work appears fraudulent, deceptive, unlawful or inconsistent with a third-party platform’s requirements.

5. Citation Building Services

Citation building involves submitting or updating business information on third-party directories and online platforms.

Depending on the service purchased, Citation Nest may create, claim, update, correct or optimize business listings.

Citation Nest does not control third-party directories.

Third-party platforms may:

Therefore, Citation Nest does not guarantee that every submitted citation will remain live permanently.

6. Citation Accuracy and NAP Information

Where citation services are purchased, Citation Nest may work with the business’s:

You are responsible for verifying the accuracy of the information supplied to us.

Citation Nest is not responsible for incorrect information caused by inaccurate, incomplete or outdated information provided by the client.

7. Third-Party Platforms

Many Citation Nest services depend on websites and platforms operated by third parties.

We do not own or control those platforms and cannot guarantee:

Any third-party platform may change its policies or systems without notice.

Such changes do not constitute a failure by Citation Nest to provide the service where the agreed work was reasonably completed.

8. Search Engine and Ranking Disclaimer

SEO, citation building, link building and AI visibility services are intended to improve online visibility and support digital marketing objectives.

However, Citation Nest does not guarantee:

Search engines, directories and AI platforms use their own algorithms and policies, which are outside our control.

9. AI Visibility Services

Where Citation Nest provides AI visibility or related optimization services, the objective is to improve the discoverability, consistency and representation of a business across relevant AI and search environments.

Because AI platforms and search engines continuously change their systems, algorithms and data sources, Citation Nest cannot guarantee that a business will be mentioned, recommended, cited or displayed by a particular AI platform.

10. Website Development Services

Where website development is purchased:

The client is responsible for reviewing and approving website content before final publication.

11. eBay Listing Services

Where eBay listing services are purchased, Citation Nest may assist with listing titles, descriptions, formatting, optimization, product information and related listing work.

The client remains responsible for ensuring that:

Citation Nest does not guarantee that eBay or another marketplace will approve, rank, promote or permanently retain a listing.

12. Account Access and Credentials

Certain services may require access to websites, directories, social platforms, marketplaces or other online accounts.

You confirm that you are authorized to provide such access.

You remain responsible for the ownership and security of your accounts.

Citation Nest will use provided access only as reasonably necessary to perform the agreed services.

You should notify us if access is withdrawn, credentials are changed, or authorization is no longer available.

13. Service Delivery and Timelines

Estimated delivery times depend on the service purchased, the amount of work involved, client cooperation and the response times of third-party platforms.

A delivery estimate is not necessarily a guaranteed completion date unless expressly agreed in writing.

Delays caused by:

will not be treated as a failure to provide the service.

14. Revisions and Corrections

Where a service includes revisions or corrections, requests must relate to the original agreed scope.

Requests for completely new work or substantial changes to the original requirements may be treated as additional work.

If an error is caused directly by Citation Nest, we will make reasonable efforts to correct it within the applicable service scope.

15. Payments

Services must be paid for according to the pricing, package or quotation applicable to the order.

Citation Nest may use third-party payment providers to process payments.

You agree not to initiate fraudulent chargebacks or payment disputes where the ordered service has been legitimately provided.

If you believe there is a genuine billing or service issue, please contact us first so that we can investigate and attempt to resolve the matter.

16. Refunds and Money-Back Guarantees

Any refund or money-back guarantee applies only where expressly stated for the particular service or package purchased.

A guarantee does not automatically apply to every Citation Nest service.

Where a service is eligible for a refund or guarantee, the applicable conditions, exclusions and requirements will apply.

Refund eligibility may be affected by:

Third-party platform fees, domain costs, hosting costs, advertising costs or other external expenses may not be refundable where they have already been incurred.

17. Cancellation

You may request cancellation of an order by contacting Citation Nest.

Cancellation requests are subject to the stage of the project and the applicable refund terms.

If substantial work has already been completed, cancellation may not result in a full refund.

Citation Nest may cancel or refuse an order where:

18. Client Content and Intellectual Property

You retain ownership of content, trademarks, logos, business information and other materials that you provide to Citation Nest, subject to any rights belonging to third parties.

You grant Citation Nest permission to use such materials only as reasonably necessary to provide the services you have purchased.

You represent that you have the necessary rights or permissions to provide the materials.

Citation Nest does not claim ownership of your business identity merely because we use your business information to create or optimize listings.

19. Work Product

Unless otherwise agreed, the client receives the intended deliverables associated with the purchased service after payment and completion.

Third-party listings remain subject to the ownership, licensing and access rules of the relevant third-party platform.

Third-party platforms may control listing ownership, verification and access independently of Citation Nest.

20. Prohibited Uses

You may not use Citation Nest services to:

We reserve the right to refuse such requests.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Citation Nest will not be responsible for indirect, incidental, consequential, special or loss-of-profit damages arising from the use of our website or services.

Citation Nest is not responsible for losses resulting from:

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

22. No Guarantee of Business Results

Digital marketing services can improve the foundation and visibility of an online business, but business results depend on many factors outside Citation Nest’s control.

We do not guarantee a specific number of:

Any examples, case studies, testimonials or performance statements displayed on our website should not be interpreted as a guarantee of identical results for every client.

23. Website Availability

We aim to keep the Citation Nest website available and functional, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

24. Privacy

Your use of Citation Nest is also subject to our Privacy Policy, which explains how personal and business information may be collected, used and handled.

Our Privacy Policy forms part of these Terms by reference.

25. Confidentiality

Where clients provide non-public business information for the purpose of receiving services, Citation Nest will use reasonable measures to keep such information confidential and use it for legitimate service-related purposes.

This does not apply to information that:

26. Force Majeure

Citation Nest will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.

These may include:

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website, business practices or applicable requirements.

The updated Terms will be posted on this page with a revised Last Updated date.

Your continued use of Citation Nest services after an update may be subject to the revised Terms.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. Entire Agreement

These Terms, together with the applicable service description, order details, quotation and Privacy Policy, constitute the understanding between Citation Nest and the client regarding the relevant services, unless a separate written agreement states otherwise.

30. Contact Us

If you have questions about these Terms, an order, a service, a refund request or any other matter relating to Citation Nest, please contact us through the contact options available on our website.

Website: https://citationnest.com/

Contact: https://citationnest.com/contact

31. Legal Review Notice

These Terms are intended to establish general terms for the use and purchase of Citation Nest services.

Because Citation Nest provides services to clients internationally, these Terms should be reviewed by a qualified legal professional before publication to confirm the appropriate legal entity name, governing law, jurisdiction, consumer-rights provisions, refund requirements and other jurisdiction-specific requirements.

Last Updated: September 15, 2026